Summary of our hospitality services
Overview of hospitality services
Business and Revenue Builder (Hotels and Restaurants)
GUESTPOWER (Online Guest Survey)
DETAILS OF OUR SERVICES FOR THE HOSPITALITY INDUSTRY
Brand Strategy (Purpose, Positioning and Brand Blueprint).
Defining your hotel's Signature Service Style.
Expert Service Assessments (your hotel and your competitors).
Mystery Guest Assessments.
In-depth interviews with:
Offline Agents and Tour Operators
Online Guest Surveys (GUESTPOWER)
Monitoring and responding to Trip Advisor and other OTA guest assessments.
Management Retreats or Workshops to cover:
Brand & Marketing Strategy
Discovering your hotel’s Unique Selling Points (USPs).
What really makes you SPECIAL?
Inspiring a winning Sales & Marketing Team (using Appreciative Inquiry).